Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • The Help section included in your Web Site Control Panel features a collection of help articles and frequently asked questions. Aimed at resolving any common problem that you could possibly stumble upon, they are written by our support team of seasoned techs.

  • Top quality support service
  • Tutorial Video Clips

  • We have compiled a selection of step–by–step video tutorials that visually demonstrate how to deal with a typical issue related to your cloud web hosting account. You’ll find the educational videos in the Help Center section.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24–7 tech support service and come with a one–hour support ticket response time guarantee. Our proficient customer service technicians will be online 24 hours a day and will remedy any issue that you might possibly stumble upon within maximum one hour after the support ticket submission. In the majority of instances, an answer will be provided to you in less than twenty minutes.