Client Support Channels
A Sixty–Minute Response Guarantee
All your help requests will be attended to in no more than 1 hour after the support ticket or email was submitted. If your case calls for additional assistance from a system administrator, we’ll forward the trouble ticket or the email to the person on duty, without delay and we will leave a note to notify you that more time will be required for reaching the optimal solution. Furthermore if you make use of our Admin Services package, all of the services included there will be executed whenever you wish.
A Topflight Support Service
- We’ll be available to you round–the–clock to answer any questions that you may have connected to our Web Site Control Panel or any of the applications that we have installed on your behalf on the server. In case you also require help tackling server administration procedures, you can examine our Admin Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures.
A User–Friendly Help Area
We have provided our Web Site Control Panel with a detailed knowledge base, which features detailed explanations of all its features and functions. Furthermore, we have shot exhaustive video tutorials that will further reveal to you how to carry out a specific task or troubleshoot a commonly encountered issue. The help articles and the tutorial videos are easily reachable from each section of the Web Site Control Panel via the Videos and Help buttons located in the upper right corner.