If you've ever had a cloud web hosting account in the past or you've dealt with any other online service, you probably know from your personal experience that for many things it is better to speak with a live person over the phone instead of exchange tickets or e-mail messages. In order to learn more about a service before you decide to order it or in case something small-scale should be done, for example, it will be much easier and quicker to do it live. When you are able to connect with representatives over the phone, it's also very likely that you're using the services of an actual web hosting supplier, not a reseller. The level of support that you'll get on the phone may differ between different companies - from common matters to professional technical support. Generally the majority of suppliers supply pre-sales assistance and first level phone support, while more complex tech matters are managed via e-mail and tickets.
Phone Support in Cloud Web Hosting
We know that having the option to communicate with a live agent is rather important, so we have 3 support lines globally (USA, UK and Australia) and you have the option to reach us on the phone for fourteen hours every day. In case you consider obtaining one of our cloud web hosting, for instance, you will be able to call us and find out more about our services prior to ordering so as to ensure that we meet all of the system requirements for your web sites. After your purchase, you will be able to contact us about all of the sales and billing issues you may have, or receive any general or basic technical info you need. We have tried to find the perfect balance between telephone and ticket support, so for entirely technical issues you can use the ticketing system, which will make it easier to follow the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there is always somebody to help you if you have any questions about the semi-dedicated server plans that we supply. Whether you need to find out more about our plans, you have some billing issue or some general problem, you can give us a call. Though some more complicated issues may need a ticket so as to give some time to our technical support crew to investigate, we're able to assist you with a range of technical questions over the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the USA, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you're in a different country, we have an international number where you're able to reach us.