Should you ever experience a problem with your site and be incapable of taking care of it, ask the respective web hosting company’s client support staff to assist you to bring the website back online. A swift solution would be best, but many hosting companies respond within twenty four hours or even more, particularly if you’re working with a reseller. Even if your problem can be sorted out swiftly, your site may not work satisfactorily or may not be accessible whatsoever for an extended stretch of time, so you may lose prospective customers since it’s very unlikely that anybody will be happy to go back to a website that is broken. Having said that, you have to make sure not only that you can touch base with your web hosting company, but also that they can reply and assist you in a timely manner. If a script update doesn’t go as planned or you delete something accidentally, for instance, the site should be restored speedily in order to avoid prolonged unavailability.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from us, you can forget about waiting around for hours on end, or even a whole day, to get an answer to a helpdesk ticket or an e-mail. Irrespective of when you touch base with us, we will help you out within less than one hour with any pre-sales or technical enquiries that you might have. The fact is, our real response time rarely exceeds twenty-thirty minutes. As we’re at your disposal 24/7, you will always receive assistance in a well-timed fashion and we understand exactly how critical that is in the electronic world. Shortly after you contact us, we will answer your queries. If you run into any technical obstacle, we will deal with it on your behalf, or we’ll provide you with all the necessary information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a helpdesk ticket via your web hosting Control Panel or send an email connected with your semi-dedicated server, you will get a response within no more than sixty minutes. You can touch base with us at any time with regard to general, billing or technical matters and considering that we’re available to you 24x7x365, you will always get assistance in a well-timed manner. Depending on the specific issue or question, we will supply you with more info, rectify the problem if it has been caused by something within our reach or tell you what actions to take in case you have to modify some setting for an app that we cannot access. You can forget about waiting around for a whole day for each and every response. In reality, in the majority of cases we reply to tickets and emails within no more than twenty to twenty five minutes.