When your hosting service provider supplies live chat support, you will be able to speak with an agent live and find out useful information or get a problem resolved timely. The advantage of using chat compared to calling to consult with a live person is that you need just a computer with web access, which means that you won't pay any charges when you are in a different country or state. What's more, it will be much simpler to copy and paste info for example domains, usernames or error messages in other words details that are sometimes difficult to share with the other side on the telephone. The real-time chat is also a much faster option to contact the website hosting company's support crew compared to using a ticketing system. What's more, if some trouble needs a little more time to be resolved, you're able to do something different while you wait for support on the live chat, which means that you won't lose time - something that is impossible in case you're on the phone.
Live Chat Support in Cloud Web Hosting
As part of the support services that we offer for our cloud web hosting, we now have live chat support which is available each and every day, even on holidays. You're able to contact us regardless if you already own an account or not, as we can support you with all kinds of things, ranging from providing you with common info about our services in case you aren't our client yet and you are thinking about acquiring one of the packages, to assisting you with creating an e-mail account in an e-mail client. A part of the issues are more complicated and time-consuming, therefore you'll need to employ the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a few things.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as standard with our services, therefore any time you have any questions about our Linux semi-dedicated hosting, you will be able to get in touch with our customer support team at any time no matter if you've already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and general questions and troubles, but we're able to help you with a lot of tech questions too. We will help you pick the proper plan for your websites in case you do not have an account yet, we can respond to any kind of billing questions or concerns you have or we can help you with installing your new email address on your PC or smartphone - all this will be done timely since our live chat service is accessible all the time, each and every day. No matter when you require support, you can chat with an agent and save considerable time.