When your hosting service provider supplies live chat support, you will be able to speak with an agent live and find out useful information or get a problem resolved timely. The advantage of using chat compared to calling to consult with a live person is that you need just a computer with web access, which means that you won't pay any charges when you are in a different country or state. What's more, it will be much simpler to copy and paste info for example domains, usernames or error messages in other words details that are sometimes difficult to share with the other side on the telephone. The real-time chat is also a much faster option to contact the website hosting company's support crew compared to using a ticketing system. What's more, if some trouble needs a little more time to be resolved, you're able to do something different while you wait for support on the live chat, which means that you won't lose time - something that is impossible in case you're on the phone.