There are different ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a support ticket system. This is the least complicated communication channel for different reasons. In the event that no customer service technician is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always be received. In addition, you can copy & paste large bits of information without having to worry about typographical errors, and if a certain issue needs more time to be resolved or a number of responses need to be exchanged, all the information will be in the exact same location, so each party can always see the comments left by the other one. The downside of using tickets to touch base with your web hosting provider is that they are often separate from the hosting platform, which goes to say that if you have to supply info or to follow guidelines, you will have to use at least 2 separate accounts and this number could grow if you would like to administer several domains. Furthermore, a lot of web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting around for an answer.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we’re using for our cloud web hosting is not separate from the hosting account. It is an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it whenever you need with only several clicks of the mouse, without the need to log out of your hosting account. The ticketing system features a quick-search box, which will help you find virtually any support ticket that you have already posted, if necessary. On top of that, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to solve a particular issue even before you submit a ticket. The ticket response time is maximum 60 minutes, which implies that you can receive prompt assistance at any specific time and if our client service staff advises you to do something in your account, you can do it straight away without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we’re using is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which suggests that you won’t need an additional platform to get in touch with our tech support team – you can do it on the spot in case you chance upon a problem. Sending a new ticket takes several mouse clicks and finding an older one is equally simple. Using our clever search functionality, you can quickly track down any ticket that you have already posted. You can post a ticket at any time whatsoever since our customer support staff representatives are working 24 hours a day, 7 days a week, 365 days a year and answer in less than one hour, although it rarely takes that much to obtain an answer. With the Hepsia Control Panel, you will have everything in a single place and you can just forget about having to log in and out of two or more platforms to resolve a simple problem.