There are different ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a support ticket system. This is the least complicated communication channel for different reasons. In the event that no customer service technician is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always be received. In addition, you can copy & paste large bits of information without having to worry about typographical errors, and if a certain issue needs more time to be resolved or a number of responses need to be exchanged, all the information will be in the exact same location, so each party can always see the comments left by the other one. The downside of using tickets to touch base with your web hosting provider is that they are often separate from the hosting platform, which goes to say that if you have to supply info or to follow guidelines, you will have to use at least 2 separate accounts and this number could grow if you would like to administer several domains. Furthermore, a lot of web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting around for an answer.