The customer support that you can get from your cloud web hosting provider is really important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical issue with an active account. Prompt and correct information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from a real website hosting supplier not from a reseller. If you buy a hosting account through a company that does not own its servers and it cannot access them directly, it's quite possible that you'll wait for a few days so as to get a reply to any question, which means that your sites may stay offline for quite some time. However, a supplier which offers different means of communication and has a support staff that is available at any time can assist you right away and help you decrease or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Web Hosting
All our cloud web hosting
come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our web hosting services before you make a purchase or you're an existing client and you have any question or a issue, you are able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex issues or any matters which require longer time to research and take care of. In contrast to various other website hosting suppliers, our trouble tickets come with a guaranteed max reply time of only 1 hour, which means that no matter what the problem is, it will be resolved on time and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting
that we supply feature 24/7 customer and technical support, so whatever the issue you experience, you'll be able to contact us and we will assist you quickly. Our guaranteed reply time for every e-mail message or ticket that you open from your Hepsia hosting Control Panel is 1 hour; the actual reply time hardly ever exceeds 20 min. In addition, we have phone support with several local numbers around the world as well as a live chat, which means that you will be able to contact us and get more info about our solutions even if you don't have an account yet. We're able to assist you with nearly any question or an issue you may have - payment methods, plan specifications, email setup, hosting account settings, etcetera. If you employ our services, you will not ever experience a situation where you should wait for a few days to get a problem resolved like you'll have to do with a lot of other suppliers.
24/7 Customer Support in VPS Hosting
Every virtual private server
package that we offer comes with 24/7 customer and technical support, so if you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to get in touch with us anytime, even holidays and weekends. For your benefit, we offer different means of communication - phone support with a couple of local numbers around the globe, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues because it'll be much easier to monitor what is going on. The maximum warranted response time for all the emails and tickets is 60 minutes, but it rarely takes that long to get support. If you acquire the Managed Services upgrade that we supply, our admins can also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
When you obtain a dedicated server
through our company, you're able to contact us anytime using different channels and the max time that you'll need to wait for an answer is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it is a holiday or a weekend and we will help you with anything related to the apps that are pre-installed on your server. To contact us about a technical matter, you are able to open a support ticket via the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you'd like to know more about our hosting solutions before you order, you may also use our live chat or you could call one of the local telephone numbers that we have in various countries around the world. When you'd like to have support for third-party software that you can't set up or run efficiently, you can add the Managed Services upgrade to your current package and our system administrators will assist you.