Lots of persons who start using their 1st hosting account, or switch companies, normally have inquiries about how specific operations are executed or come across complications when setting up different things like e-mails, site settings, etc. That is the reason why, lots of companies have prepared documentation with the most standard questions and problems so as to help their clients obtain info swiftly and seamlessly. Consequently, the help desk staff can devote more time to actual issues that some clients may be encountering, because the solution for the minor things will already be available online and clients can easily tackle them without contacting the client care team. Having detailed documentation is very important, especially for new clients with zero prior experience, since the hosting service involves an array of functions and many individuals can become puzzled about what to do. A good information repository can both help you complete the procedures that you need and learn how the web hosting service functions in general.
Extensive Online Documentation in Cloud Web Hosting
All cloud web hosting that we offer feature an exhaustive knowledge base where you can find everything you should know about your hosting account. Whether you intend to create a brand new MySQL database, to forward a domain using an .htaccess file or to set up an email account on your PC or feature phone, you can simply check our help articles and all the information that you require will be there. When you go to a specific section of the Hepsia Control Panel, you will see articles that are dedicated to the features that you can access through it. If you’d like to check the entire list of articles and get informed about all the features that Hepsia is offering, or only to read generic info about the hosting service, you can browse through the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our very best to encompass any difficulty that you might possibly confront, but if you don’t find the information that you need, you can always get in touch with us, as our customer service staff representatives are at your service night and day.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers come with a comprehensive online article archive where you can find any info that you may need about our web hosting services or about the Hepsia Control Panel that we’re using. We’ve compiled it based on the feedback that we have gathered from our clients throughout the years and, as a result, our articles address specific issues that you could encounter and suggest the most efficient means of repairing them, for example getting a 500 Internal Server Error message or being unable to send email messages from your computer although you have the right settings. The articles are available in every single section of the Control Panel and you can examine them at any moment. They can help you increase your knowledge not only about our services, but also about the hosting realm in general, as they include step-by-step guidelines and general info such as what cron jobs or file access permissions are.